Over a hundred years of warm, personal and professional attention.

THE HOSPITAL SCHEME / Home Follow-up Program

This service - exclusively for our Members – strengthens the communication between the patient and the Hospital when he/she returns home after being hospitalized.

In this way we ensure the continuity of the treatment received and control the treatment as necessary for its completion.

The program has several ramifications

Patients withdrawing from their internment

All Members who have been recently hospitalized receive a telephone call from one of the Hospital’s doctors - twenty four to forty eight hours after being discharged - to find out how the patient is and to give advice, and should it be needed, take action.

It is directed to adults, children, pregnant women, the mothers’ postpartum periods, and newborn babies.

The Objective:

  • To track clinical progress.
  • To check on the patient’s observance of the treatment and remove any fears or doubts he/she may have.
  • Indicate measures to take under different circumstances.
  • Coordinate with the doctor in charge.
  • Check levels of satisfaction.
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    Patients treated in Emergency Department

    Within seventy two hours of receiving treatment in the Emergency Department you will receive a call from one of our doctors doing a telephonic follow-up of your state of health.

    The Objective:

  • To track clinical progress.
  • To check the match of the diagnosis with the treatment indicated.
  • To ensure that the doctor’s orders were followed.
  • To confirm that the indicated controls were made.
  • Answer any queries or doubts regarding medical attention.
  • Check levels of satisfaction.
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    Follow-up of the attention in the Oncological Day Care Department

    The Nurse in charge makes a phone call to the patient forty eight hours after the treatment is finished.

    The Objective:

  • To find out how the patient is feeling.
  • To give advice and suggestions as to how to handle secondary effects.
  • To coordinate with the doctor in charge should it be necessary.
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    *As well as the above, the Day Care has a telephone service to answer any questions the patients may have, at any time, twenty four hours a day, seven days a week, every day of the year.